About the Role:
Our company is growing, and we believe that our team is the key to our success. That is why we are looking for a Clinical Manager to join our team. If you’re a passionate, caring, motivated professional who is looking to become part of an awesome organization while making a difference in your community, we encourage you to apply today!
About Us:
Vitra Health is a Home Health Care and Adult Day Health organization that specializes in care management of adults and seniors. We are a rapidly growing company that was started to improve access to quality home health care services. We rate ourselves solely by the quality of care we provide our clients. We realize that our clients are someone’s parent, grandparent, child, friend, or neighbor – we pride ourselves on never taking this fact for granted.
Perks and Benefits:
- Health Insurance with a 75% employer contribution!
- Dental and Vision Benefits
- Supplemental Benefits including Life, Accident, Critical Illness and Disability Insurance.
- 401K with a company match
- Generous Paid-Time-Off
- Competitive pay rate
- Unique one-on-one care environment
- An extensive continuous training program
- Supportive team structure and company culture with a focus on work/life balance
- Paid training opportunities
- Upward career movement and growth
Clinical Manager Essential Functions:
- Responsible for all processes and procedures related to program regulations, client retention, and program growth.
- Manages the regional budget and billing of the entire region.
- Oversees program compliance including monthly visits, scheduling, compliance of notes, logs, CG education, CG credentialing, IDT meetings, as well as Semi/Annual compliance.
- Manages field staff and coaches them towards ownership over their caseload and program compliance, which includes ensuring all annual and semi-annual visits are completed in a timely manner and that all CG documents are logs are being collected.
- Delegate to the Clinical Team Leads to ensure smooth operations on the clinical/field side, as well as the operations/back of house side.
- Fosters a positive team culture by setting expectations, providing proper training on systems and processes, as well as identifying and reviewing patterns (errors or successes) in performance.
- Ensure client and caregiver maintenance by coaching staff to anticipate and prevent potential discharges by working closely with insurance authorization team to ensure field staff are well informed regarding potential insurance/billing issues and managing the NS/INS list closely to correct deficiencies as soon as possible.
- Client centric strategic planning which includes problem solving with care teams to prevent discharges, client and CG dissatisfaction.
- Reviews reports from Clinical Team Leads to assist with staff coaching, delegation of responsibilities and smooth program operation, including, but not limited to: weekly number of visits scheduled per care team, timely stipend payments, clients that are due for annual or semi-annual visits, as well as those clients in the intake stage and those that are reaching the end of the authorization period
- Identify gaps in the availability of current employees and client needs to create the hiring forecast.
- Identify opportunities for improving or streamlining processes and procedures.
- Act as a subject matter expert and resource to other team members
- Responsible for holding direct reports accountable for meeting expectations/KPI’s.
- Effectively manages assigned team through systems and reports on a daily/weekly basis.
- Regular review of staff performance and documentation for coaching and disciplinary action as needed.
- Responsible for clear communication within the region, including leading biweekly meetings with care teams, individual staff, MDT meetings to review chart audits at semi/annual periods.
- Community Outreach as needed.
- Serve as a brand ambassador for Vitra reflecting our vision, mission, and values.
- Show a genuine interest and compassion for the communities we serve and embrace and champion a culture of diversity, equity, and inclusion.
Education, Experience and Licensure Requirements
- Minimum 5 years of management experience. 5+ years' experience in clinically treating patients, with a proven success track record.
- Experience supervising, managing performance, and training staff.
- Professional Health care licensure (RN, PT, OT, SLP)
- Able to work independently & willing to work in the field as needed.
- Previous experience in home health care or other branches of health care preferred.
- Customer service experience via phone, email, or chat
- Fluency in English and a second language preferred, but not required.
- Experience utilizing scheduling software, EHR required.
- Microsoft Suite proficiency required.
- Current CPR Certification (if not, it can be provided)
- Previous experience in the direct care of elders or adults with disabilities preferred.
- Must be able to pass a background check.